FAQ

Frequently Asked Questions

  • IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

  • I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

  • CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please call customer care on 081717710095 for assistance.

  • I WOULD LIKE TO ORDER SOLD OUT ITEMS. IS IT POSSIBLE?

You can email us at admin@francesrtw.com or contact us through whatsapp 081717710095 and tell us what you want to have. We might be considering it, or perhaps the items are available in our stockists.

  • CAN I PAY BY CREDIT CARD?

Sorry, we only accept Bank Transfer.

  •  HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package .

  • CAN I GET MY ORDER EARLIER?
If you want to get it earlier (earliest within 2 days after you confirm the payment) please choose JNE YES upon the check out or contact our customer service to send it via gojek or other courrier services .

  • HOW SOON CAN I GET MY ORDER?

After you order, transfer, and confirm your payment, we will process the order the NEXT DAY or in 24 hours.

  •  HAVEN'T GOT MY ORDER, IT HAS BEEN LATE FOR COUPLE DAYS. WHERE IS MY ORDER?
Kindly email us at francesrtw@gmail.com or whatsapp us through +6281717710095.

  • DO YOU HAVE ANY STORES?
Stockist available at The Goods Dept Jakarta, Zalora, Bobobobo, TheFthing, Zilingo, Jaman@now.